PLACING ORDERS:
You may place an order with Good Scents Candle Co. using our online shopping cart. For your convenience we accept VISA, MASTER CARD and DISCOVER through our online checkout.  If you prefer, you may call us Toll Free at 866-844-5388 to place an order or email us at customerservice@buygoodscents.com . 

PAYMENT OPTIONS:
When placing an order through our online shopping cart, you will be able to use your VISA, MASTERCARD or DISCOVER Card and we also accept PayPal. When placing an order by phone cashier’s checks and money orders will be accepted, these options may delay your shippment. Your order will not be shipped until payment is received and funds are cleared.  No C.O.D. orders will be accepted.

You can shop at Good Scents Candle Co. online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. 

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

www.BuyGoodScents.com is registered with the Authorize.Net Verified Merchant Seal program.

DELIVERY TERMS:
For the safety and well-being of your hand poured soy wax products, all shipments will be shipped on a date that will not cause the package(s) to sit in a UPS warehouse over a weekend if possible. Four day shipments will only be shipped on a Monday, Three day shipments will be shipped on a Monday or Tuesday, etc. If you wish to have your candles shipped during a time when they may might sit in a UPS warehouse, we will not be held responsible for any damages caused by extreme weather conditions.

Loca Pick-Up:  you wish to place an order with Good Scents Candle Co. and live in the Lexington Ky area you can request local pick-up. There is no charge for local pick-up.  However please schedule a time with us. To process your Local-Pickup order follow through the normal checkout procedure, once you reach the bottom of the order form simply click the local PICK-UP icon.

NOTE:  Please mark your paypal checkout as local pick up in the note section of the transaction. If you have any questions please feel free to contact us at (866) 844-5388.  Thanks for buying Kentucky Proud !

RETURNS:
Returns must be authorized within 5 days of receipt. You must email us at customerservice@buygoodscents.com so we can issue you a Return Authorization Number or your returned package will not be accepted. Returns must be sent back to us within 15 days of receipt. Shipping charges will be the responsibility of the consumer, unless the return is caused by an error by Good Scents Candle Co.

CUSTOMIZING AND SPECIAL ORDERS:
Because each candle is hand poured, we have the ability to create your candle in any color. We cannot guarantee a perfect match to a color, but we can definitely give a general match. Soy wax cures with a mottled or frosted appearance; this is a normal occurrence.  If you prefer your candle to be poured using no dye please select natural from the color chart. If you have any other request please make your requests in the comments section of the checkout page. We stock many fragrances, but we have access to many, many more. Call or email for special orders.

Please Direct all questions to: customerservice@buygoodscents.com or through the contact tab on the home page.

Thank You For Choosing

Goood Scents Candle Co.